Students and Freshers can apply for the AI Customer Success Internship at Seagate position in Pune. Check the eligibility and other details below!

About Seagate

With over forty years of advancements in storage technology, Seagate enables individuals and organizations to succeed in the digital era, guiding them through the continuously evolving data landscape. We design high-performance, state-of-the-art solutions that support the global need to store and manage the rapid growth of data.

About GenAI Team

The GenAI Customer Success Team is dedicated to cultivating a culture of innovation and collaboration within the organization. By utilizing the latest advancements in AI research and development, the team drives success and operational efficiency with a strong focus on the customer. They provide training and resources, monitor the impact of AI initiatives, and ensure adherence to company policies and standards. This group also identifies key AI needs and opportunities, offering ongoing guidance and support throughout the entire AI lifecycle.

Role and Responsibilities

  • Instrumental in ensuring the successful adoption and utilization of our AI-driven solutions
  • Conduct comprehensive end-user training sessions to facilitate the seamless launch of new products
  • Manage beta testing phases to gather critical feedback on product features and issues
  • Provide ongoing support and guidance to users post-release
  • Develop and deliver engaging training materials and programs for end-users to ensure effective product usage
  • Be working closely with product development teams to identify, document, and address any product issues or enhancements
  • Act as a liaison between the end-users and the technical team, translating technical information into user-friendly language
  • Monitor product performance and user experience post-release, offering proactive support and troubleshooting assistance
  • Collect and analyze user feedback to inform future product developments and improvements
  • Maintain up-to-date knowledge of AI technology trends and best practices to provide expert advice and support to our customers
  • Provide prompt engineering and best practices on the use of the solution to achieve the best results and outcomes

Required Skill Sets

  • Proficient in customer support functions
  • Skilled in collecting and analyzing training materials to design engaging and informative training sessions
  • Adept at knowledge transfer, with the ability to simplify complex concepts for different audiences
  • Experienced in GenAI concepts and prompt engineering
  • Highly motivated and eager to acquire new skills and knowledge
  • Well-versed in GenAI technologies
  • Strong team player with excellent communication and interpersonal abilities
  • Demonstrates strong self-learning capabilities and a commitment to personal development

Additional

  • Experience and motivation for customer support and technical support
  • Understanding of AI concepts and applications, with the ability to explain complex technical details in simple terms
  • Excellent communication, presentation, and interpersonal skills, with a passion for teaching and empowering others
  • Experience in conducting training sessions, workshops, or webinars
  • Analytical mindset with strong problem-solving abilities and attention to detail
  • Ability to work collaboratively in a fast-paced, ever-evolving environment
  • Fluent in English, with proficiency in additional languages being a plus

How to Apply?

Interested and eligible candidates can directly apply via this link.

Location

Pune, Maharashtra

Click here to view the official notification for the AI Customer Success Internship at Seagate.

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